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CLOSED: Getcher Comment Invites Here!
Last week’s open comment invite give-away went so well, let’s do it again… this time, at a time hopefully a bit better suited to our West Coast brothers and sisters. Want a comment invite? All you got...
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Comcast Declares Reader’s House Nonexistent
According to Comcast, reader Peter’s house does not exist. Comcast can’t find the address in their system, so Eric can’t get cable installed to his new house. Eric called his local Comcast office and...
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Earthlink Tries To Sell You Anti-Virus Protection When You Contact Them To...
Sometimes we feel sorry for CSRs who have to try to sell you stuff you don’t want or need when you’re contacting them to correct a billing mistake. It’s just so sad. Reader ajlei contacted Earthlink’s...
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Nigerian Scammers Break Into Your Gmail, Ask Your Friends For Money
Andy logged in to Gmail on Sunday, and his friend Jeff started to chat with him. Things seemed a bit off, but Andy really became suspicious when Jeff asked him to wire $500 to an injured friend in...
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Facts Replaced By Asterisks In Sprint Chat Transcripts
Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it’s missing a few important things....
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eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"
D. suspected that his customer service chat rep at eBay didn’t really understand what he was saying. So he asked where the rep was located. We suspect that hanging up on the customer is not the...
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Verizon Makes Online Chat Just As Crappy As Calling In
Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you’re not talking to a person over the phone. One...
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Dell Redacts Prices And Dates From Sales Chat Transcripts, Rendering Them...
Usually, it’s our job here at The Consumerist to do the redacting, removing employee and location names in order to prevent Internet mob harassment, among other reasons. But now Dell has gone ahead and...
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This Verizon CSR Really Wants You To Know How Great A Customer You Are
Kevin gets some rare, enthusiastic love from a Verizon chat rep.For those consumers who expect to get a grumpy, unhelpful customer service rep, it’s always a nice surprise when the CSR in pleasant,...
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This T-Mobile Chat Transcript Shows Why Online Customer Service May Not Be A...
Consumerist reader K.N. was soooo close to being served by T-Mobile, only to be denied.More and more businesses are pushing customers toward online chat as a preferred form of customer service. Best...
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Dish Network Chat Rep Compliments My Name. Is That Creepy?
Kaleb had a basic question for Dish Network, so he logged on to their customer service chat to, well, chat to a company representative about it. Something strange happened during a lull in the...
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Facebook Messenger Now Allows For Real-Time Customer Service Chat
Facebook is rolling out a new feature on its Messenger platform that allows customers to talk directly to businesses. Peppering a company’s Facebook page with questions and comments appears to be...
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